Return Policy

Return & Refund Policy

Effective Date: 9/05/2025

Thank you for shopping with TrainTribe! We want you to love your purchase, but if you’re not fully satisfied, we’re here to help. Please read our return and refund policy carefully.

1. Eligibility for Returns

  • We accept returns or exchanges within 7 days of delivery.

  • To be eligible for a return, your item must:

    • Be unused, unwashed, and in its original packaging.

    • Include the original receipt or proof of purchase.

2. Non-Returnable Items

The following items are non-returnable:

  • Perishable goods (such as supplements or food products, if applicable)

  • Sale or clearance items

  • Gift cards

3. Return Process

To initiate a return:

  1. Email us at customerservice@traintribenow@co.in with your order number, reason for return, and pictures (if applicable).

  2. Wait for our team to approve the return and provide instructions.

  3. Pack the item securely and send it to the return address provided.

Note: Customers are responsible for return shipping costs unless the item is damaged or incorrect.

4. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item:

  • Please contact us at customerservice@traintribenow@co.in within 48 hours of receiving the product.

  • Provide clear photos and order details, and we will arrange for a replacement or refund at no additional cost.

5. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 7–14 business days.

6. Exchanges

  • We only replace items if they are defective or damaged.

  • If you need an exchange, contact us at customerservice@traintribenow@co.in.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account or payment app.

  • Contact your bank or payment provider (some processing times can take a few days).

  • If you’ve done all this and still haven’t received your refund, contact us at customerservice@traintribenow@co.in.

8. Contact Us

For all return, refund, or exchange inquiries, reach out to:
Email: customerservice@traintribenow@co.in

We’re always ready to help!