Shipping Policy

Shipping Policy

Effective Date: 9/5/2025

Thank you for shopping with TrainTribe! We are committed to delivering your fitness essentials and goodies as quickly and smoothly as possible. Please read our shipping policy carefully.

1. Shipping Locations

We currently ship across India.
We do not offer international shipping at this time.

2. Processing Time

  • All orders are processed within 2-5 business days after receiving payment confirmation.

  • Orders are not shipped or delivered on weekends or public holidays.

3. Shipping Time and Delivery

  • Delivery times vary by location:

    • Metro cities: 5-7 business days

    • Other cities/towns: 7-10 business days

    • Remote/Outlying areas: 10-14 business days

Please note: Delivery delays can occasionally occur due to courier disruptions, weather conditions, or festive seasons.

4. Shipping Charges

  • Shipping charges will be calculated and displayed at checkout.

  • We may offer free shipping promotions from time to time — keep an eye on our website and social media!

5. Order Tracking

Once your order has been shipped, you will receive an email or SMS with the tracking number and link to track your shipment.

6. Incorrect Shipping Information

Please ensure that the shipping address and contact details provided at checkout are accurate.

  • TrainTribe is not responsible for orders delivered to incorrect addresses provided by the customer.

  • If you realize you made a mistake, please contact us immediately at [insert email/phone number].

7. Damaged or Lost Packages

If your package is damaged or lost in transit:

  • Please contact us at customerservice@traintribenow.co.in within 48 hours of receiving the damaged product or if the tracking shows “delivered” but you haven’t received the package.

  • We will work with the courier service to resolve the issue.

8. Contact Us

For any shipping-related questions or concerns, please reach out to us:
Email: customerservice@traintribenow.co.in

We’re always happy to help!